1. Data Controller

L'heure De Voyage, Rue du Petit-Chêne 28, 1003 Lausanne, is the data controller for personal data collected through this website. Contact: lheuredevoyage@gmail.com.

2. Data We Collect

• Identity and contact data (name, email, phone, WhatsApp)
• Travel and booking details (destinations, dates, preferences)
• Passport and identity document information where required for bookings
• Uploaded passport copies and supporting documents
• Technical data (IP address, browser, cookies — see Cookie Policy)

3. Purposes & Legal Bases

We process data to handle booking requests, provide quotations, fulfil contracts, communicate with you, comply with legal obligations, and improve our services. Processing is based on contract performance, consent, legitimate interests and legal duties under the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU GDPR.

4. Retention

We retain booking and identity data as long as necessary for the travel service, legal retention periods, and dispute resolution.

5. Sharing

We share data with airlines, hotels, insurers and other suppliers only as needed to process your request. Processors are bound by confidentiality and data protection agreements.

6. International Transfers

Where data is transferred outside Switzerland or the EEA, we implement appropriate safeguards such as standard contractual clauses or adequacy decisions.

7. Your Rights

You may request access, correction, deletion, restriction, portability or object to processing. Contact lheuredevoyage@gmail.com. You may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

8. Security

We apply technical and organisational measures to protect personal data, including access controls and secure document handling.